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Join:31.5.2010
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| Latest news |
| Name Change policies - excerpt from FAQ |
Poster: Skuko
Tue Jul 13, 2010 12:58 pm
How will I know if one of my friends had to rename their character after the merge?
We currently keep track of character name changes via the Shadow Court Archives. You will be able to track your friend’s name change here as well.
I would rather go to a different server. What can I do?
We would encourage you to give your new server some time and explore it to see if it is a good home for you. If it is not, we will be offering free server transfers from July 15th through August 25th. During this period, you are welcome to transfer as many characters as you wish to new server homes.
How often will I be able to transfer my character to a new server?
During the free transfer period, characters you submit for transfer are placed in a collated list, together with transfer requests from other players. The transfers outlined in this list will all be executed at the same time, during weekly maintenance. You will in other words be able to transfer your character a maximum of four times up until the 18th of August, when the free transfer period ends.
Who can submit a name change appeal?
For you to be eligible to submit an appeal, the affected character must be level 31 or higher.
How do I submit a name change appeal?
Submit a customer support appeal to reclaim a character name if that character lost its name on the new server by sending an email to support@ncsoft.com. Include:
1. Your current character name (for example, “WilliamTS”)
2. The name you want to reclaim (for example, “William”)
3. Your new server
4. Your previous server
Can I submit an appeal to get a name I did not have on my previous server?
No, you can only reclaim the name your character had before the servers merged.
Is there a latest date to send in my appeal by?
We must have received your appeal by July 28, 2010. Any appeals received after that date will not be accepted, and the request to review them will be automatically closed.
What criteria do you use to determine if my character gets its name back?
First, we ensure that your character is eligible for the name change by verifying that the requested name is the same as the name that your character had before, and that your character was level 31 or higher as of Monday, July 12, 2010.
If the requested character name is not the original name of the character that currently holds it, your character will get the name back. A character that held the name before the server merge always has precedence over a character that didn’t.
If both characters had the same name before the server merge, the highest level character keeps the name on the new server.
If both characters are of the same level, the characters’ dates of creation will be compared instead as the determining factor. The oldest character then keeps the name on the new server.
What about those of us who preordered Aion?
If you preordered Aion, your character’s date of creation should be older than if you didn’t. A character of higher level will still override a preorder, but in cases where two characters are of the same level, the person who preordered has the upper hand.
How quickly will you be able to process my appeal?
We will start looking at incoming appeals on July 14, 2010 (right after the merge). Keep in mind that the cutoff date to submit your appeal is July 28, 2010. We expect a large numbers of appeals, so we request that you have patience with our reply and final resolution. We’ll take care of your case as quickly as possible, but the review of some cases may take several weeks.
What happens to my character’s name if I lose the appeal?
If you lose a name change appeal, your character’s name will be reset to what it was just after the server merge, and your character will receive a free Name Change Ticket.
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| iDooM server domination |
Poster: Trixta
Mon Jun 21, 2010 11:57 am
So it’s been a while since any news has been posted. Just thought it’s about time we posted about how iDooM - BOI branch is doing.
The last 6 weeks has been one hell of a ride. When the guild originally formed I think we had around 20 members, the current guild count is well above 130 now.
As it stands we are the current fortress owner having won all 6 fortress wars. For those that don’t know, it’s a 2hour battle involving 6 guilds, with the winner owning the fortress for 1 week.
If you look at the in game leader boards, it’s pretty much everyone from our guild in the top 20 ranks. We have all the highest levels, best equipped and best pets on the server.
Having come in to BOI looking for pvp action, its great fun. We pretty much have big fights every day. Our policy has been from day one, if they aint in our guild or allied with us they are enemies. This of course has caused a lot of kids to cry and spam world chat about us.
On a last note, BOI is a free to play game. People in our guild buy cash shop items so all you kids can play for free.
Will add some screen shots of the score boards when I get home.
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